I keep getting the same requests in the chat. Can I make this easier?
Text modules are particularly practical for sending recurring messages quickly and easily. They let you insert predefined messages with just one click or a short input instead of having to write them again every time.
For example, you can use text modules for:
- Greetings: A quick opener such as “Hello, nice to have you here!” saves time and ensures that you respond to new users in a friendly and consistent way.
- Status messages: If you are in a private chat, you could have a text module like “I’m in private mode right now, but I’ll be right back!”
- Answers to frequent questions: If users keep asking similar questions, such as “When will you be online again?”, you could have a text module that gives a clear answer quickly.
Text modules help keep the chat flowing without having to type constantly. This saves time, ensures clear and consistent answers and lets you focus more on the actual interaction with users.
How do I create text modules?
- Use the 3 lines at the top left to open the settings.
- +Macros
- Click in the right field, hold down the CTRL key and choose a letter on which the macro will be saved.
- On the left side, you can now add a text that will be posted automatically into the software when you use the key combination.
- You can now also decide whether the text is sent automatically or whether you have to confirm it with the Enter key.
- Click “Confirm” to save the macro.