I can’t hear anything / I can’t hear any users. What can I do?
That isn’t normal – but it can usually be fixed easily. Here are a few things you should check:
- Is audio transmission activated in VXlive?
Make sure audio transmission is active in your VXlive window. You can tell by the fact that your microphone symbol is not crossed out. - Are your headphones or speakers connected correctly?
Test whether your device plays sound at all – e.g. via a YouTube video or music on your PC. - Is the right audio output set?
Open your system settings (e.g. on Windows: “Sound”) and check whether your headset or speakers are activated as the default output device. - Check browser permissions:
VXlive needs access to your microphone – but also to audio output. Make sure your browser does not block sound playback: - Click the lock symbol in the address bar.
- Enable the microphone and sound for the site there.
- Does restarting or switching your browser help?
Sometimes it is enough to close VXlive and start it again. Or try a different browser as a test (e.g. Chrome instead of Firefox).
If none of this helps: restart your device and test the sound playback again. If the problem persists, please contact our support team at support@vxmodels.com.