Search

I can't hear anything / I can't hear users. What can I do?

Model Support
Model Support
  • Updated

I can't hear anything / I can't hear users. What can I do?

That's not normal – but it's usually easy to fix. Here's a quick checklist:

  1. Is your audio transmission active in VXLive?
    Make sure your microphone icon in the VXLive interface is not muted or crossed out.
  2. Are your headphones or speakers working?
    Try playing a video or some music outside of VXLive to check your system's sound output.
  3. Correct audio output selected?
    Go to your computer's sound settings and make sure your preferred audio device (headphones/speakers) is selected as the default output.
  4. Check your browser permissions:
    VXLive needs access to your microphone and audio:
  5. Click the lock icon in your browser address bar.
  6. Ensure that microphone and sound are allowed for the site.
  7. Try restarting your browser or switching to another one:
    Sometimes just refreshing the page or switching from Firefox to Chrome (or vice versa) can fix the issue.

If all else fails, restart your computer and try again. Still no luck? Reach out to our support team at support@vxmodels.com