My account was locked after changing my password

Model Support
Model Support
  • Updated

If an incorrect combination of username and/or password is entered five times within 5 minutes, access to VXmodels is locked for 5 minutes.

After this lock period has expired, the timer and the number of failed attempts are automatically reset. You can then try again.

If you have forgotten your password, use the password reset function on the VXmodels login page. If you continue to have problems logging in, please contact support.