Do I have to meet a user if they want to?
No, you are never obliged to meet customers in real life on VXmodels and VISIT-X. Our platforms are designed exclusively for digital content and virtual communication – anything else is completely outside our offer and also outside your responsibility. If a customer threatens to complain to support because you won’t agree to a real meeting, you don’t need to worry: VXmodels support will never take action against you if you follow the rules – and that clearly includes: no obligation to offline contact. If we notice that a user is trying to put pressure on you or coerce you into a meeting, we reserve the right to take decisive action. This can include warning, suspending or even permanently excluding the customer concerned.
🛡️ You are not alone! We take such situations very seriously. You can contact us at any time if you feel threatened or unsafe – we’ve got your back.