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My account

Personal informations

  • What is the Model ID and where can I find it?
  • What is a hotline code?
  • How are my personal data used and protected?
  • How can I change my email?
  • How can I cancel my account?

Documents

  • Couple Account
  • How can I add more people to my account (couple Account)?
  • How can I verify my identity?
  • How can I verify my identity on VXModels?
  • What constitutes an ID shot and what are the requirements for its appearance?
  • How long does it take to review my data?

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Payout documents

  • How long does the verification of my payout details take?
  • What payout methods are available?
  • What is a proof of address, and which documents can I use?
  • How can I change the account holder (invoice recipient)?
  • Why was my payout verification rejected?
  • What is the tax identification number (tax ID/TIN) and what is it needed for?

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